Accredited Community Manager Course

The ACM^© certification was developed by the Manufactured Housing Educational Institute (MHEI^©) to raise the standard of training for manufactured housing community managers. This program educates the land-lease community operators on issues unique to their career. The ACM^© designation distinguishes community managers who have experience managing manufactured home communities, have successfully completed the ACM^© program of education and have committed to upholding the ACM^© code of ethics. The ACM^© designation provides the opportunity for community managers to identify themselves as committed professionals.

Download the full registration brochure here. 

The ACM^© Program:

· Provides the opportunity for you to enhance your community management skills;
· Deals with issues you face on the job every day;
· Provides networking opportunities with other industry professionals; and
· Helps you advance your career in community management.

ACM^© Program Requirements:

Experience: Anyone employed as a manager or assistant manager of a manufactured home community may participate in ACM^© Course 1. Experience requirements for the ACM^© Course 2 requires a minimum of two years of experience managing a manufactured home land-lease community.

COURSE 1: April 21-24, 2025
Registration begins at 7:30 am
Program is 8:00 am - 4:30 pm

Location: NYHA Office, 634 Watervliet Shaker Rd., Latham NY 12110

Topics covered:
· Overview of Property Management
· Setting Community Management Policies
· Understanding Market Issues
· Leasing Homes / Home Sites
· Resident Relations and Resident Policies
· Communications
· Rent: Payments, Collections, Increases
· Maintenance
· Personnel Procedures and Policies
· Federal Law

Course 1 consists of three days of instruction and an exam on the morning of the fourth day.
Continental breakfast and lunch are included on the first 3 days.

COURSE 2
Dates TBD

Registration begins at 7:30 am
Program is 8:00 am - 4:30 pm
LOCATION TBD

Topics covered:
· The Budget Process
· Analyzing the Community Financially
· Insurance
· Taxes and Assessment
· Resident Relations
· The Physical Asset
· The Operations Manual
· From the Course to Real Life

Course 2 consists of two days of instruction and an exam on the morning of the third day.

Once the ACM^© designation is earned, you will receive a final certificate and ACM^© lapel pin. Space is limited, so early registration is recommended. Registration for program includes class materials, breakfast, lunch & breaks.

IMPORTANT STUDENT INFORMATION: 

If you have never taken an ACM^© course, you will start with Course 1, followed by Course 2. After you have successfully completed both courses and passed both tests, you may apply for the ACM^© designation.

If you have previously taken an ACM^© course(s), and want to receive the ACM^© designation, then you will need to do the following:

· If you have successfully completed ACM^© 101, you will need to take the Course 1 test online. If you pass the exam, you can take Course 2 and complete the required test and in-class project. Contact Kathy at 518-867-3242 or Kathy@nyhousing.org for information on how to arrange to take the Course 1 test online at no cost.

· If you have successfully completed both ACM^© 101, 201 and 301, but have not completed your business plan, you will need to take Course 2, pass the test and complete the in-class project.

· If you have completed ACM^© 101, 201 and 301, but have not completed your business plan, you can still submit your business plan to MHEI and then apply for the ACM^© designation, if you prefer not to take an additional class.

Host Hotel for ACM Course 1

Hampton Inn & Suites
10 Uleski Drive (off of Wolf Road)
Albany, NY 12205
Phone: 518-407-2021
Discounted Room Rate: $119+/night for April 20-24, 2025
Booking link: https://www.hilton.com/en/book/reservation/deeplink/?ctyhocn=ALBULHX&groupCode=CHHNYH&arrivaldate=2025-04-20&departuredate=2025-04-24&cid=OM,WW,HILTONLINK,EN,DirectLink&fromId=HILTONLINKDIRECT

REGISTRATION WILL CLOSE ON FRIDAY, APRIL 11, 2025 AT 12:00 PM.